Move In Day
The day has come for you to move into your new home, once the funds have been received from your solicitor. Our Sales Advisor will meet you at your new home, take meter readings, and handover your keys, you will receive a GS Brown handover folder which includes:
Appliance Warranties
All the warranties for your brand-new home appliances and heating system are included in your Welcome Pack, giving you and your home protection from day one.
Quick Start Guides
We’ll supply you with a quick start guide to your new home and appliances to make settling in as user friendly as possible.
Electrical Works Plans
We provide you with a detailed plan of all electrical works completed within the home, as well as information on our small contracts company.
After Sales Team
We’ll make sure you have contact information for our after-sales maintenance department, who will be able to assist you with any questions, post completion.
Kitchen & Bathroom Information
We’ll provide you with details on what kitchen and bathroom choices were installed in your home, with information on our suppliers.
After Sales Service
Our aftercare service is designed to give you complete peace of mind, with a dedicated customer care team and experienced site managers on hand throughout your warranty period. You’ll benefit from a full home demonstration before completion, followed by ongoing support for up to two years after you move in.
Warranties
Every home includes a two-year GS Brown Construction warranty alongside a ten-year NHBC warranty for added reassurance. Each property is carefully checked by our site managers and directors before handover, and you’ll receive clear guidance on what to expect, with our team available throughout the warranty period to support you.
Consumer Code
The Code ensures you understand the service you can expect, your rights as a homeowner, and the full buying process from start to finish. Should any issues arise, a free and efficient dispute resolution service is available, giving you confidence and clarity while we remain committed to delivering your ideal home.
@media (min-width:991px) {
.bm-grid-35__grid {
grid-template-columns: var(--grid-3-1);
}
.bm-grid-35-card__media {
order:0;
}
}Our 2-Year Warranty
The GS Brown 2-year warranty period ensures that you are covered for any defects within your home for 2 years after completion. If you encounter any issues during this time, please reach out to Customer Care for any necessary works in your home. We want to make sure you are fully informed about what is covered under your warranty, which is why we provide you with an easy guide at handover. This guide will help you navigate through any questions or concerns you may have regarding your warranty coverage. Your satisfaction and peace of mind are our top priorities, and we are committed to providing you with exceptional service every step of the way.
Warranty
10-year NHBC Warranty for Total Peace of Mind
Once your beautiful home is finished, we will ensure that you receive an NHBC certificate, giving you peace of mind that your new home meets all the necessary standards. Not only does this certificate guarantee the quality of your home, but it also covers the structural integrity for a decade starting from the day you get your keys. So, rest assured that you can enjoy your new home with the reassurance that it’s well-protected for many years to come.
