At GS Brown Construction, we have built a legacy of over 50 years, with a commitment to quality craftsmanship and dedication to customer satisfaction. One of the ways we ensure you receive the best possible experience when buying a new home from us is by adhering to the Consumer Code for Home Builders to offer consumer protection for home buyers, ensuring a fair and transparent buying experience.
What is the Consumer Code for Home Builders and Who Does it Cover?
The Consumer Code for Home Builders was created to make the home-buying process easier, clearer, and fairer for buyers. It covers buyers who reserve to buy a new home built by a home builder under the insurance protection of one of their supporting home warranty bodies such as the NHBC.
It sets out the standards builders must follow in providing clear and truthful information, and ensuring buyers are fully aware of their rights throughout the purchase and even after they have moved into their new home. This code supports your home-buying experience as follows.
- Informed Decision-Making for Home Buyers
Prior to making a decision, it’s essential that you understand the full scope of what you’re purchasing. The Code ensures that we provide sufficient pre-purchase information so you can make an informed choice about your new home. This includes all the necessary details about your purchase, such as warranty information and contract terms.
- Customer Service You Can Count On
The Code mandates that home builders provide effective customer service training to their staff. At GS Brown, we take pride in our responsive customer service team. From your first inquiry to your final handover, our friendly team is here to guide you through the process with professionalism and care.
- After-Sales Support
Moving into a new home is an exciting, yet sometimes challenging, process. The Code ensures that builders provide an accessible after-sales service to address any concerns you may have once you’ve settled in, whether it’s a minor snag or something more significant.
What You Can Expect With Your New Home
The Code includes guidance on common issues that might arise in your new build home and property as you settle in. For example, slight cracks in walls or gaps in joinery are quite common and occur naturally as the process of settling in, especially in new builds.. Other common settling issues, like condensation or efflorescence (white deposits on walls), are explained in the code as well and can be easily addressed during maintenance or redecoration.
However, if you notice any persistent problems, the code mandates that the builders should address them under the warranty provided.
At GS Brown Construction, we are committed to ensuring that your home meets the highest standards. If any issues do arise while you settle in, our customer support team will address them promptly, so that you can comfortably enjoy the home you invested in.
Dispute Resolution Scheme in Resolving Complaints
If a defect or issue is discovered in the first two years, it’s typically covered by the builder’s warranty. However, if for any reason, you feel that the issue isn’t being resolved promptly or properly, the Code gives you access to a free Independent Dispute Resolution Scheme (IDRS). This is a quick and impartial way to address any complaints so that your concerns are heard and resolved fairly.
The Code also directs home builders to offer a clear process for submitting complaints and resolving issues, meaning you don’t have to navigate any confusion or frustration. At GS Brown Construction, our dedicated after-sales support team offers continued support, making sure that your experience with us remains positive long after you have moved in.
Building Confidence in Your New Home with GS Brown Construction
At GS Brown Construction, we build homes that meet the highest standards and are built with care. The Consumer Code for Home Builders makes the path to your new home clear but our commitment goes beyond compliance and we are here to guide you through the process with honesty and integrity.
We invite you to explore our latest developments and experience for yourself how our attention to detail and dedication to quality. Your dream home is within reach, and with GS Brown, you are in trusted hands at every step of the way. Get in touch with us now to for any further information, inquiries or to arrange a viewing.
